Heritage Ford

Unlike other dealerships, we aren't seeking to simply sell you a vehicle, and we won't forget you as a customer. For Heritage Ford, customer care continues far beyond the sale into the ownership experience.

We take customer relations seriously and our Roadside Rescue and Tire Benefits program is one way you will find value by being a Heritage Automotive Customer.

Roadside Rescue Benefits

Mechanical First Aid: Any service requiring a minor adjustment, exclusive of parts; to enable a disabled vehicle to proceed under its own power (where available);

Tire Service: The changing of a flat tire with an inflated spare;

Battery Service: Attempting to start a vehicle with a booster battery

Delivery Service: Delivering needed fuel or fluid to the disablement location (the customer is responsible for paying the actual cost of goods delivered

Towing Services: Any tow of 25 miles or less is completely covered. Additional mileage is available and will be negotiated prior to sending out service. Accident towing is included.

Extrication/Winching: 1 truck and 1 half hour of labor to dislodge the customer's vehicle from sand, curb, snow, railroad tracks, etc. Vehicle must not be more than 15 ft from a regularly maintained roadway;

Locksmith Service: If keys are locked inside the covered vehicle, a locksmith will be dispatched for service.

Free Trip Routing: Service provider will produce four (4) colored, wire bound trip routings for the customer's road trips. The customers personalized trip routing will give turn by turn driving directions, enhanced mapping for metropolitan areas, points of interest and fun games for kids.

$300 Trip Interruption: When a customer is involved in a collision 150 miles or more from home, they are entitled to receive $100 a day in reimbursements for meals, lodging and alternate transportation while their vehicle is being repaired, for up to 72 hours following the collision. For claims information dial (888) 684-9327.

Theft and Hit and Run Protection: A $500 reward is offered for information leading to the arrest and conviction or anyone responsible for hit and run damages or stealing the customers vehicle.

Travel Benefits: Receive unbeatable travel pricing on hotels, airfare, and rental cars online at www.preferredmembers.com. The customer may also access hotel discounts by calling toll free 1-800-916-1439 user code: 136142

Roadside Recovery/Road Hazard Benefits

In addition to free Roadside Rescue, customer are enabled to US $150 aggregate for tire repair or replacement reimbursement. This warranty is between the customer and Nation Safe Drivers. The warranty provides reimbursement for tire repair up to 150.00$ aggregate, if the tire becomes unserviceable due to Road hazard covered under this limited warranty. Unserviceable means that the tire has been punctured or otherwise damaged to the extent that it is unsafe. Tire damage that is cosmetic in nature and that does not render the tire unserviceable is specifically excluded. A Road Hazard is a condition on a public roadway, which should not exist there, including but not limited to potholes, nails, glass, or other road debris. Coverage is limited to repair or replacement only during the one hundred twenty (120) day period of coverage. The terms of this coverage begin on the date of purchase, and continue for one hundred and twenty (120) days or until the remains only 3/32" of tires tread on any original tire, whichever occurs first. Tire repair or replacement benefits are only available for the vehicle for which the eligible Product or Service was administered and/or performed. The customer must obtain prior authorization for tire replacement by calling (888) 684-9327 M-F 9:00AM to 4:30PM EST (after hours of authorization procedure can be found online at www.nsdclaims.com). Prior authorization is not required for tire repairs.

Sales: (888) 877-0071

Heritage Ford Roadside Assistance

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